Accessible Places and Systems

Hanes Australasia is committed to consumers having equal access to our places and systems.
We will do this by:

• Enhancing the accessibility of our IT systemsand process

• Improving the digital accessibility of our websites and any future mobile apps

• Improving the accessibility and inclusivity of our premises

• Enhancing the accessibility of employee learning and development

• Embedding relevant content onto our intranet and external websites


Premises Review

Guided by our purpose of "Creating the fabric of a better life for people and planet", we partnered with Design for Dignity to conduct a review of all our Premises including our Retail Store Network, Distribution Centres and Support Offices. 

Design for Dignity specialises in helping Australian organisations with inclusive design and dignified access. A survey was completed for each premise and data obtained on the current level of accessibility & inclusion.

The result of the overall review was recommendations from Design for Dignity along with a large volume of data, which is currently being reviewed, analyzed and a priority list is being prepared. Within our retail network we have a process of review for our premises and fit-outs using a checklist to ensure accessibility and inclusivity guidelines for new premises are met according to standard.


Technical Specifications

We are embedding accessibility and inclusion requirements into our procurement system to make sure that all new software, systems, and digital tools can be used by everyone.

  • Training and Awareness: Regular training sessions are conducted for website developers, content creators, and IT procurement personnel to raise awareness and ensure compliance with accessibility standards.
  • Compliance Monitoring: Regularly audit websites to both ensure compliance with accessibility standards and promptly address any issues, especially those impacting employee workflows and IT procurement processes.
  • Keyboard Navigation: Ensure all functionalities on both websites are operable via keyboard navigation to accommodate users with mobility impairments.

WCAG Commitment

Hanes Australasia is committed to providing an enjoyable experience for all visitors to our websites. We aim to make our website and digital channels accessible to all, including by working towards conformance with the: 

Web Content Accessibility Guidelines 2.1

Compatibility with browsers and assistive technology

Our website and digital channels are designed to be compatible with the following assistive technologies:

• Google Chrome with Jaws and NVDA on windows

• Microsoft Edge with Jaws and NVDA on windows

• Mozilla Firefox with Jaws and NVDA on windows

• Microsoft Internet Explorer 11 with Jaws and NVDA on windows

• Apple Safari with VoiceOver on Mac OS

• Apple Safari with VoiceOver on iOS

• Google Chrome with Talkback on Android


National Relay Service

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice. 

24 Hour Relay Call numbers are listed on the website, which you can click here National Relay Service

Get In Touch

If you are having difficulty accessing our website, would like further information about our accessibility efforts, or have other accessibility questions or feedback, please contact (03) 8862 1400 or email:      Hanes - Contact Us